How You Say It

We've all heard that first impressions are important. And when we think about the very first moment we interact with someone, how we dress or what we say are usually our greatest concerns. But new studies suggest that it doesn’t always matter what we say but how we say it. Tone of voice, dialect and accent among other things all contribute to how people perceive us. Here to tell us a little bit more about the science behind how we say things and how that impacts first impressions and perceptions is Katherine Kinzler, professor of psychology and author of How You Say It.