Stakeholders, Ghost Restaurants, Health Clinics

Customers, Employees, Shareholders. Who Should Be a Company’s Top Priority? Guests: Ben Lewis, Professor of Strategy, BYU Marriott School of Business; Chad Carlos, Professor of Entrepreneurship, BYU Marriott School of Business There's that saying, “The customer is king.” But really, the shareholder is king. A corporation exists to maximize profits for its owners. At least that’s been the prevailing idea among American companies for decades. But a group of the nation’s most powerful CEOs now say that’s wrong. They say they’re committed to leading their companies for the benefit of all their stakeholders –customers, employees, suppliers, communities and shareholders. More than 150 CEOs signed their name to the statement, issued by the Business Roundtable. Delivery Apps Create Opening for “Ghost Restaurants” That Only Exist Online Guest: Christopher Muller, Professor of the Practice, Boston University’s School of Hospitality Administration There are bunch of apps that let you order food for delivery to your door in 30 minutes or less. DoorDash, UberEats, GrubHub. You pick a meal from a long list of restaurants –from fast-food to sit-down dining –and the app will bring it to you. It’s like pizza delivery but for anything thing you could want to eat. But now these apps are starting to shift how they operate –and the results could be really bad for traditional restaurants. The Dependability of Retail Health Clinics Guest: Timothy Hoff, Professor of Management, Healthcare Systems, and Health Policy, Northeastern University, Author of “Next in Line: Lowered Care Expectations in the Age of Retail-and Value-based Health” If you’ve got health insurance –or cash in your pocket –there’s a range of options for getting your sore throat tested for strep. You could make an appointment with your doctor. Or go to urgent care. Or go to the emergency room. Or, you could head over to your local pharmacy. CVS announced this summer it will add 1,500 new Minute Clinics to its retail stores around the country over the next few yea