Workplace Empathy

A 2021 survey of workers in the US found that only one in four believe empathy in their company is sufficient. What does that mean exactly? Do workers want to be cut more slack? Do they want their wellness to be prioritized above the company’s bottom line? Johnny C. Taylor has made this issue of empathy a hallmark of his work over the last year as CEO of the Society of Human Resource Management. (Segment produced by Aubrey Johnson)